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| GM of CAMTEL, Judith Yah |
One year on after taking over the management of Cameroon Telecommunications (CAMTEL), the corporation is on a strategic path to becoming the leader in the sector in the sub region by 2025.
Soon after taking over following her appointment by the Head of State on December 14, 2018, Mme Judith Yah Sunday set straight away to reforming the cooperation by encouraging and spurring staff productivity, launching a five year plan of action and modernising the sector with the goal of becoming the leader in the sector in the central African sub region.
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| Judith Yah receives New Year wishes |
In her first 23 months in office, she carried out a vigorous auditing of the company, developed a strategic vision with focus on change management and customer centricity, set down a five year development strategy to run from 2019 to 2025, resolved a workers retirement benefit dispute with the National social insurance Fund, improved governance and approved a code of ethics, connection of Douala and Yaounde via aerial optic fibre to guarantee constant network connectivity, support to social startup founders and entrepreneurs and the putting in place of a dedicated e-mail address dg.27.7@camtel.com for direct access by clients to the General manager amongst many others.
On February 14, 2020, the officials of both the central and external services of CAMTEL gathered at the Club Camtel, Yaounde to launched the 2020 strategy of the company and which also presented the workers an opportunity to present new year wishes to top management.
The 2020 strategy which follows the 2019th of “stabilization and relaunching”, is geared at “consolidation and expansion” of the gains and activities of the corporation. The strategy is focused on the performance of the management and the satisfaction of customers.
The 2020 strategy that will extend through to 2021 is anchored on “Change management” which envisages improvement in governance, promote entrepreneurial culture and values and the bringing onboard of all staff for a common goal through punctuality, assiduity and productivity. The second axis is “customer centricity” that put the client at the centre of its activities by prioritizing them, respecting them by listening and addressing their problems and giving them maximum satisfaction so as to keep them faithful.
Mme Judith Yah believes if this strategy is met, it will drive forward the quality and quantity of production and improve on the revenue of the corporation. After this second phase CAMTEL will launch the 3rd and final phase of the strategy plan as from 2022 to 2025 which will be to “emerge as leader in the digital transformation” sector in the country and the sub region.
By
Ndi Tsembom Elvis
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